A
powerful callshop software solution that allows you to manage telephone charges from
individual call shop booths. We are also able to supply the necessary hardware for
setting up a new callshop.
We reward higher spending customers on our
"DUAL Talk Silver" and "DUAL Talk Gold" tariffs with discounts of
between 5% and 25% depending
on their spending levels.
We are able to provide a complete solution for setting up and managing
your call shop. If you do not yet have VoIP gateways, then we can recommend or
supply a suitable gateway. Click here
for more information on our hardware solutions.
Callshop software
Our web based Booth Management system is available to all of our call
shop customers at no extra charge. The system automatically detects the booths at
your call shop and offers you a separate web page for each booth. The web site can
be accessed at http://callshop.dualtalk.com/
or http://callshop.numbering.info/.
You can log on to the site using your existing DUAL Talk account number and
password. If you do not have a DUAL Talk account, you can sign up online at http://signup.dualtalk.com/.
The
site is designed to be used by a call shop administrator in a public area. It does
not show the DUAL Talk name on it, and should show your name at the top of each
page. There are two levels of access using different passwords. You can
configure and set the rates using an Administrator password. Your staff
will use an Operator password which restricts them to routing billing functions.
When you log onto the call shop software pages, you should see a list of
booths that have made calls in the last three hours. You can return to this page at
any time by clicking the Booths link at the top of any page. Every page on
the site also displays a list of currently detected booths in a box on the left of the
page.
When you click on a booth's link, you will reach a booth page. An example of
such a page is shown below:
Calls in progress
The following calls are in progress from this booth:
Start
Dialled number
Destination
Duration
18:06:21
+1 7816006000
USA
00:15:38
Calls completed
The following calls (max. 100) have been completed and not yet marked as
paid:
Time
Dialled number
Destination
Duration
Cost
17:54:41
+1 4075551212
USA
00:11:00
£ 0.220
17:47:18
+1 5147654321
Canada
00:04:00
£ 0.080
17:38:47
+56 57456789
Chile
00:07:00
£ 0.700
17:31:12
+44 781987654
UK - Mobile (Orange)
00:05:00
£ 1.250
17:26:20
+44 7966654321
UK - Mobile (Orange)
00:02:00
£ 0.500
17:20:47
+44 1234567890
UK
00:03:00
£ 0.060
Prepayment received:
£ 5.00
Total cost of completed calls:
£ 2.81
Balance due to customer:
£ 2.19
The page has two main sections:
The top section shows the call that is currently in progress. In this example, a
call to U.S.A. has been in progress for nearly 16 minutes.
The bottom section shows the calls that have been completed from the booth. The
final column shows the charges to your customer for the completed calls. These
charges are calculated according to the configuration settings described later. The
total charge for the unpaid calls (not including the call in progress) is shown in the
green box. In this example, the amount due so far from the customer is £2.81, but
this will increase when the U.S.A. call has been completed. Once the customer has
paid, you can press the large button at the bottom of the page. This clears the list
of calls, and resets the balance due to £0.00.
If you have a fixed public IP address, then you can also operate the biller in
prepayment mode. In this mode, you may take a deposit from a customer before they
start calling, and they are allowed to call up to the value of their deposit. Once
they have finished calling, the page will show you the total balance that should be
returned to the customer.
Cash flow reports
If you log on to the system as an Administrator, then reports
are available to help you reconcile your cash payments at the end of each day.
Click on
a date to see a summary of the call costs and customer charges for each booth:
Daily cash flow report
The following report summarises your activities on the chosen date.
The cost you paid to your service provider for calls is shows in the Cost
column. The charges you made to callers in your shop are shown in the Charge
column.
Booth
Calls
Cost
Charge
Booth 1
41
$23.44
€50.25
Booth 2
43
$21.66
€48.90
Booth 3
39
$20.69
€48.40
Booth 4
35
$13.59
€34.65
Booth 5
32
$27.77
€56.50
Booth 6
24
$11.21
€26.00
Booth 7
18
$15.98
€31.65
Total
232
$134.34
€296.35
Advanced Billing
If you have a fixed public IP address, then we can set a callshop account
up for Advanced Billing. This feature lets you open and close booths to prevent
callers from making calls from spare booths in your shop.
Optionally, it also allows you
operate a prepay call shop and limits your customers' spending to the amounts that they
paid you as deposits before they started calling.
Configuring the call shop software
The call shop management software is self configuring.
The system should automatically detect the booths in your call shop without any
configuration on your part or yours. Optionally, there are two areas you can
configure:
Currency and rating options
Click on the Configuration link at the top of the page. You
should see the following form on the page with an explanation of each option.
Display charges
Tick this box if you would like the booth pages to
display call charges.
Currency
Enter the currency symbol to be used for displaying
customer charges.
Decimal places
Enter the decimal places (0, 1, 2 or 3) to which total
call costs should be rounded.
Rating factor
%
Select the factor that should be applied to call costs
after they have been rated. This should also take your chosen currency into account.
You can override these rates by setting special rates in the Rates page.
Rating steps
Enter the steps that should be applied to your customer
call charges. For example, 60/30 means that the minimum billed time is 60 seconds,
and thereafter, your customer's calls are rated in 30 second increments.
Setup charge (£)
This is a setup fee that will be charged to all callers
as soon as a call connects.
Discount 1
minutes
This is the first discount threshold. Set this to
zero to disable this feature.
%
Discount for calls longer than this length.
Discount 2
minutes
This is the second discount threshold. Set this
to zero to disable this feature.
%
Discount for calls longer than this length.
Press the button to apply your changes.
Special rates
If you prefer, you can specify rates to particular destinations.
These per minute rates will be used to calculate your customers' call charges, and these
rates will override the Rating factor in the previous section. To define
special calling rates, click on the Rates link at the top of the page and follow
the on screen instructions.
