DUAL Talk - Internet Telephony Service Provider
A-Z and callshop VoIP services
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Call shop biller
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DUAL Talk - Internet Telephony Service Provider
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Offering PC to phone calling at low rates and high quality

A powerful callshop billing solution that allows you to manage telephone charges from individual call shop booths.  We are also able to supply the necessary hardware for setting up a new callshop.

  • Calling rates

    We offer three tariff and routing plans:

    - DUAL Talk Gold
    - DUAL Talk Silver
    - DUAL Talk LCR

    You can choose your tariff depending on your traffic profile and whether your priorities lie with low rates or high voice quality.

    See more >>

  • Discount scheme

    We reward higher spending customers with discounts of between 5% and 19% determined by their spending levels.

    More information >>

  • Wholesale rates

    Reseller and wholesale customers with high volume can use our "DUAL Talk LCR" or "DUAL Talk Silver" tariffs and are eligible for discounts of up to 19% depending on volume.

    See more >>

  • DUAL Softswitch

    This calling service and its online control panels are powered by DUAL Softswitch.

    More information >>

VoIP gateways

We are able to provide a complete solution for setting up and managing your postpay or prepay call shop operation.  If you do not yet have VoIP gateways, then we can recommend or supply a suitable gateway.  Click here for more information on our hardware solutions.

Callshop software

Our web based call shop billing system is available to all of our call shop customers at no extra charge.  The system automatically detects the booths at your call shop and offers you a separate web page for each booth.  The web site can be accessed at http://callshop.dualtalk.com/ or http://callshop.numbering.info/.   You can log on to the site using your existing DUAL Talk account number and password.  If you do not have a DUAL Talk account, you can sign up online at http://signup.dualtalk.com/.

The site is designed to be used by a call shop administrator in a public area.  It does not show the DUAL Talk name on it, and should show your name at the top of each page.  There are two levels of access using different passwords.  You can configure and set the rates using an Administrator password.  Your staff will use an Operator password which restricts them to routing billing functions.

Already have a VoIP provider?

If you like the look of our call shop biller, but do not want to change your VoIP provider, we can offer you the system for fixed monthly fee.  You get our powerful billing system, but stay with your current carrier.

Visit Bill My Calls .com for more information

Using the call shop booth software

When you log onto the call shop biller, you will see your list of booths that you have set up.  You can return to this page at any time by clicking the Booths link at the top of any page.  Every page on the site also displays a list of current booths in a box on the left of the page.

You can open and close booths using the red and green button.

Booths closed Booths open

When you click on a booth's name, you are taken to that booth's page.  An example of such a page is shown below:

Calls in progress

The following calls are in progress from this booth:
Start Dialled number Destination Duration
18:06:21 +1 7816006000 USA 00:15:38

Calls completed

The following calls (max. 100) have been completed and not yet marked as paid:
Time Dialled number Destination Duration Cost
17:54:41 +1 4075551212 USA 00:11:00 £ 0.220
17:47:18 +1 5147654321 Canada 00:04:00 £ 0.080
17:38:47 +56 57456789 Chile 00:07:00 £ 0.700
17:31:12 +44 781987654 UK - Mobile (Orange) 00:05:00 £ 1.250
17:26:20 +44 7966654321 UK - Mobile (Orange) 00:02:00 £ 0.500
17:20:47 +44 1234567890 UK 00:03:00 £ 0.060

Prepayment received:

  £ 5.00

Total cost of completed calls:

  £ 2.81

Balance due to customer:

  £ 2.19

This page of the callshop billing system has two main sections:

  • The top section shows the call that is currently in progress.  In this example, a call to U.S.A. has been in progress for nearly 16 minutes.
  • The bottom section shows the calls that have been completed from the booth.  The final column shows the charges to your customer for the completed calls.  These charges are calculated according to the configuration settings described later.  The total charge for the unpaid calls (not including the call in progress) is shown in the green box.  In this example, the amount due so far from the customer is £2.81, but this will increase when the U.S.A. call has been completed.  Once the customer has paid, you can press the "Clear calls" button at the bottom of the page.  This clears the list of calls, and resets the balance due to £0.00.
  • Optionally, you can also operate the biller in prepayment mode.  In this mode, you may take a deposit from a customer before they start calling, and they are allowed to call up to the value of their deposit.  Once they have finished calling, the page will show you the total balance that should be returned to the customer.

Cash flow reports

If you log on to the system as an Administrator, then reports are available to help you reconcile your cash payments at the end of each day.

Click on a date to see a summary of the call costs and customer charges for each booth:

Daily cash flow report

The following report summarises your activities on the chosen date.   The cost you paid to your service provider for calls is shows in the Cost column.  The charges you made to callers in your shop are shown in the Charge column.
Booth Calls Cost Charge
Booth 1 41 $23.44 €50.25
Booth 2 43 $21.66 €48.90
Booth 3 39 $20.69 €48.40
Booth 4 35 $13.59 €34.65
Booth 5 32 $27.77 €56.50
Booth 6 24 $11.21 €26.00
Booth 7 18 $15.98 €31.65
Total 232 $134.34 €296.35

Configuring the call shop software

The call shop management software is self configuring.   The system should automatically detect the booths in your call shop without any configuration on your part or yours.  Optionally, there are two areas you can configure:

Currency and rating options

Click on the Configuration link at the top of the page.  You should see the following form on the page with an explanation of each option.

Display charges Tick this box if you would like the booth pages to display call charges.
Currency Enter the currency symbol to be used for displaying customer charges.
Decimal places Enter the decimal places (0, 1, 2 or 3) to which total call costs should be rounded.
Rating factor % Select the factor that should be applied to call costs after they have been rated.  This should also take your chosen currency into account.   You can override these rates by setting special rates in the Rates page.
Rating steps Enter the steps that should be applied to your customer call charges.   For example, 60/30 means that the minimum billed time is 60 seconds, and thereafter, your customer's calls are rated in 30 second increments.
Setup charge (£) This is a setup fee that will be charged to all callers as soon as a call connects.
Discount 1 minutes This is the first discount threshold.  Set this to zero to disable this feature.
% Discount for calls longer than this length.
Discount 2 minutes This is the second discount threshold.  Set this to zero to disable this feature.
% Discount for calls longer than this length.
Press the button to apply your changes.

Special rates

If you prefer, you can specify rates to particular destinations.   These per minute rates will be used to calculate your customers' call charges, and these rates will override the Rating factor in the previous section.  To define special calling rates, click on the Rates link at the top of the page and follow the on screen instructions.

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Last modified: 10 May 2011

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