DUAL Talk - Internet Telephony Service Provider
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DUAL Talk - Internet Telephony Service Provider
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Corporate information

DUAL Talk is an operating division of Westbay Engineers Ltd.

  • Calling rates

    We offer three tariff and routing plans:

    - DUAL Talk Gold
    - DUAL Talk Silver
    - DUAL Talk LCR

    You can choose your tariff depending on your traffic profile and whether your priorities lie with low rates or high voice quality.

    See more >>

  • Discount scheme

    We reward higher spending customers with discounts of between 5% and 19% determined by their spending levels.

    More information >>

  • Wholesale rates

    Reseller and wholesale customers with high volume can use our "DUAL Talk LCR" or "DUAL Talk Silver" tariffs and are eligible for discounts of up to 19% depending on volume.

    See more >>

  • DUAL Softswitch

    This calling service and its online control panels are powered by DUAL Softswitch.

    More information >>

About the company

Westbay Engineers Ltd. was established in 1989 as a telecommunications consulting company.  In 1996, we launched a number of telecommunications analytical software products, and currently boast thousands of customers in 90 countries across six continents.

Our software customers include AT&T, British Telecom, Cisco Systems, Microsoft, United Nations, IBM and Ford.

Westbay Engineers Ltd. is a private company incorporated with limited liability in England.

VoIP calling service

Our H.323 and SIP calling service is based on advanced switching systems in London.  The systems are wholly owned by Westbay Engineers Ltd. and are deployed at multiple secure data centres in London for resilience.  Although no VoIP network can claim 100% availability, we have worked hard to build systems that keep up-time to a maximum.  We operate duplicated systems in different parts of London.  Each switch is directly connected to Internet connections from three suppliers and is backed up by UPS and diesel generators.

The majority of our calls are switched onto TDM trunks in London.  For some routes, we use carefully selected partners to complete the calls on our behalf.  All destinations are backup up by routes from multiple suppliers.   If a call to a particular destination fails, then our switch will automatically reroute that call to an alternative supplier in real time.  The result is a calling service with high availability and good ASRs.

Our systems are monitored 24/7 by experienced and capable telecommunications engineers.

Privacy statement

Protecting the privacy of our customers and visitors has always been a high priority for us.  Our policy regarding privacy is documented in a statement, which also addresses the technical and security aspects of this Web site.

How to contact us

Email Sales:
sales@dualtalk.com
Technical support:
support@dualtalk.com
Payments:
accounts@dualtalk.com
Telephone +44 1293 322223
Address 21 Pagewood Close
Crawley
RH10 7ZL
United Kingdom
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Last modified: 09 June 2015

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