Please send me your wholesale rates
On 1st. May 2007, we withdrew our DUAL Talk Wholesale product. We will no longer
maintain a wholesale rate table.
What will my discount be?
This will be determined on 23rd. day of every month, and you will be informed by
email. Our system will work out your average daily spend for the previous month and
apply a discount according to the following tiered structure:
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| More than $7 | 5% | | More than $12 | 8% | | More than $18 | 10% | | More than $35 | 12% | | More than $80 | 13% | | More than $165 | 14% | | More than $325 | 16% | | More than $800 | 19% | | More than $1600 | 22% | | More than $2500 | 25% |
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Click here for more information on how the
discounts are calculated.
Can you add up the spend on my multiple accounts in
the calculation?
Yes. If you have multiple DUAL Talk accounts, our system will take the total
spend on all accounts into account. All account numbers will be listed in the email
you receive. If there is an account number missing, please inform your commercial
contact at our company and he will correct this.
Can I form an alliance with my competitor to gain a
higher discount?
No. Accounts used in the calculation must be operated by your company and all
payments must be received from you. This new volume discount scheme is not referral
scheme.
I only opened an account last week. How will
you work out my daily spend?
Our system will calculate the average daily spend for the last 31 days. This may
work out lower than your actual daily spend since you opened your account. If you
think that you have been adversely effected by this, please contact your commercial
contact; explain the situation and request an adjustment.
If my discount is higher, will the routing stay the
same?
No. Lower rates mean reduced routing. We share traffic between multiple
carriers and customers paying higher rates have their traffic sent to more of these
carriers. If your primary concern is quality, we recommend you opt out of the
discount scheme. As long as your daily spend is more than $35, we can fix your
discount at 10% and this would keep you on full standard routing.
I can find other suppliers with cheaper rates
That's not a question! But, it's true there are cheaper suppliers offering VoIP
termination. We work hard to ensure that our service works well. We use
multiple TDM connected tier-1 carriers in London and automatically reroute failed calls
between them in real time. We have never aimed to be the cheapest supplier in the
market. At the end of the day, you need to make your own judgement on quality versus
pricing. |
