|Ideally, your Quintum Tenor gateway should have a public IP address or
full access to a public IP address through a router's DMZ. This is not always
possible, because some ISPs do not allocate public IP addresses to their customers.
have developed our own solution to enable us to configure Quintum gateways that are
installed behind NAT routers that cannot be reconfigured. To take advantage of this
service, you will need to download the Tenor Remote Control application for Windows.
This is a single file that should be downloaded to a Windows PC on the same local
network as your Tenor. For example, if the Quintum is installed in a call shop, you
can download and run this software on any computer in the shop. The software does
not require any configuration. As soon as it is launched, it searches for Quintum
gateways on your LAN. If it detects more than one Tenor, it will ask you which
gateway you would like configured.
Once the Quintum gateway has been identified, it will attempt a connection to our
support centre. If you have arranged for our support
team to configure your gateway, they will accept the connection and will have full
access to your gateway. The services in use (Telnet, Configuration Manager and FTP)
are displayed on the status bar.
Tenor Remote Control tool
Please contact our support team to arrange
an appointment for this work. In the meantime, you may download Tenor Remote Control
to ensure it detects your gateway.