This page explains our policy concerning the configuration of the Tenor range of gateways and switches from Quintum.

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• The device must be a second generation device (AS, AX or AF series).  We do not configure first generation gateways such as the A800.
• The device must be running P104 firmware or higher.  If it is at P103 or below, then you will need to upgrade it before contacting us.  Firmware and installation instructions can be downloaded from the Quintum web site.
• You must know the password of your gateway.  If you do not know the password, you should contact Quintum to have the password reset.  We will not do this on your behalf.
• The gateway must have a valid licence file installed.  Most gateways should have a licence file installed.  But, if you have "flashed the memory", you will need to contact Quintum to obtain a new licence file and you will need to install that file.
• You will need to reset the gateway to its factory settings before we start the configuration.  This is very important, and can save our engineers hours of time.   You can do this by issuing the setfactory command at the CLI prompt.   Before you do this, we strongly recommend that you backup the gateway's configuration so that you can easily restore the original configuration if required.
• The gateway must be fully accessible using a public IP address.

Quintum gateways more complicated to configure than most VoIP devices.  For this reason, we do not publish configuration settings.

We have developed our own solution to enable us to configure Quintum gateways that are installed behind NAT routers that cannot be reconfigured.  To take advantage of this service, you will need to download the Tenor Remote Control application for Windows.

This is a single file that should be downloaded to a Windows PC on the same local network as your Tenor.  For example, if the Quintum is installed in a call shop, you can download and run this software on any computer in the shop.  The software does not require any configuration.  As soon as it is launched, it searches for Quintum gateways on your LAN.  If it detects more than one Tenor, it will ask you which gateway you would like configured.

Once the Quintum gateway has been identified, it will attempt a connection to our support centre.  If you have arranged for our support team to configure your gateway, they will accept the connection and will have full access to your gateway.  The services in use (Telnet, Configuration Manager and FTP) are displayed on the status bar.

Tenor Remote Control tool

Please contact our support team to arrange an appointment for this work.  In the meantime, you may download Tenor Remote Control to ensure it detects your gateway.